Terms & Conditions

‍Last updated: 2 October 2025
‍Change note: References requiring phone “calls” have been replaced with “contact”—which includes in-Platform message, email and/or SMS—see clauses 9.4, 9.11 and 21.

1. Introduction
1.1 These terms govern your use of the Tutor Today website, applications and services (the Platform), including finding and booking micro-classes and one-to-one sessions, participating in live online lessons, messaging Tutors, and using AI-enabled study tools (the Services).
1.2 “Tutor Today”, “we”, “us” and “our” refer to TAP EGO LTD (trading as Tutor Today), a company registered in England and Wales (company number 10559197) with its registered office at 20–22 Wenlock Road, London, N1 7GU, United Kingdom. Our up-to-date contact methods are listed on the Website’s contact page.
1.3 You may use the Platform as a Student (or Parent/Guardian for an under-18) and/or as a Tutor. By registering or using the Platform, you accept these terms. If you do not agree, do not use the Platform.
1.4 If you accept these terms on behalf of an organisation, you confirm you are authorised to bind that entity.
1.5 Key definitions appear in Section 20.

2. What We Provide
2.1 An online marketplace and infrastructure where Students can book micro-classes (typically 4–5 learners) and one-to-one sessions, communicate with Tutors, attend an integrated online classroom, and access assistive AI tools (e.g., Toby).
2.2 We maintain booking, messaging and payment rails; schedules; and an online classroom (via third-party providers). We aim for high availability but do not guarantee uninterrupted service. Maintenance and outages may occur.
2.3 We use reasonable endeavours to keep the Platform secure and free of malware.
2.4 Where displayed, “Background Check” badges indicate evidence supplied by the Tutor; you remain responsible for your own diligence and must not leave a child in a Tutor’s sole care.
2.5 Payments are processed via approved payment processors (e.g., Stripe and/or PayPal). We handle receipts, refunds (where due) and failed payments in accordance with these terms.
2.6 We may monitor postings and in-Platform messages to enforce these terms and for safety, quality and fraud prevention.


3. User Responsibilities
3.1 Keep your account secure; tell us immediately if you suspect compromise. You’re responsible for actions via your account until we are notified.
3.2 Do not post or send unlawful, defamatory, obscene, discriminatory, harassing, infringing, or otherwise objectionable content.
3.3 Use accurate information and comply with our Privacy Policy and Safeguarding Policy.
3.4 No disintermediation: do not bypass the Platform to arrange or pay for sessions with counterparties met via the Platform during any active booking and for 6 months after the most recent session (see 7.10–7.11).
3.5 Do not record lessons with external tools or share Platform recordings outside the Platform.
3.6 We may suspend/terminate accounts for breach and cancel affected bookings.

4. Students & Parents
4.1 Students must be 18+ to contract in their own name. For under-18 learners, a Parent/Guardian must create/oversee the account, consent to tuition and ensure appropriate supervision.
4.2 Keep contact and payment details current; ensure required equipment, bandwidth and a suitable learning environment.
4.3 Review bookings, including those Tutors propose on your behalf, inside the Platform.
4.4 Do not request or enable cheating (coursework/exam completion by others).
4.5 AI outputs are assistive and may be imperfect; you remain responsible for your academic work.

5. Tutors
5.1 Tutors are independent, self-employed providers (not employees of TAP EGO LTD) and are responsible for tax, insurance, immigration/work status and professional compliance.
5.2 Tutors must be 18+, provide accurate profile information, disclose relevant criminal cautions/convictions, and maintain a valid background-check status where displayed.
5.3 Tutors set their own one-to-one rates but must not undercut the Platform for Students met via the Platform (see 7.11).
5.4 All meetings, trials or paid sessions with Students found via the Platform must be booked through the Platform.
5.5 Tutors must have suitable equipment/connectivity, arrive on time, and deliver sessions professionally and in line with our Safeguarding Policy and Code of Conduct.
5.6 Tutors must not complete coursework or assessments for Students.5.7 Ranking/discovery may consider responsiveness, ratings, reliability and activity; we may adjust ranking factors at any time.

6. Services Offered
6.1 Micro-classes: multi-session programmes at advertised dates/times and prices (including subscription formats). Places are limited; missed sessions are not refundable (see 10 & 12).
6.2 One-to-one: ad-hoc or package bookings at the Tutor’s rate plus our Service Fee.
6.3 Add-ons: optional services such as Coach Mode, one-to-one boosters, mock marking or resource packs, each described and priced on the Platform.
6.4 AI features: in-lesson co-pilot, homework support and analytics are assistive only (see 14).

7. Booking, Subscriptions & Conduct 
7.1 A booking is confirmed once payment details are stored and the booking is issued/accepted in the Platform. A booking creates a direct contract between Student and Tutor for teaching; we act as booking/payment agent.
7.2 Subscriptions: For subscription products (e.g., weekly micro-classes), billing auto-renews at the interval shown at checkout until cancelled in your account. UK/EU cooling-off rights may apply (13.5); if you request services to start within the cooling-off period, you consent to immediate supply and acknowledge that statutory rights may be reduced or lost once fully performed.
7.3 You are responsible for joining on time and ensuring you can access the online classroom.
7.4 Classroom behaviour must be respectful, inclusive and safe. We may remove participants who breach conduct expectations without a refund.
7.5 We may reschedule for operational reasons; where we do, we’ll offer a reasonable alternative or refund for the affected session(s) if no suitable alternative is available.
7.6 Logistical communications must occur via in-Platform messaging.
7.7 Do not share classroom links outside your cohort or enable unregistered attendance.
7.8 Parents remain responsible for supervising under-18s and ensuring a safe environment at home.
7.9 We may reasonably refuse/cancel bookings for safety, compliance or non-payment.
7.10 No disintermediation (Student): Do not circumvent the Platform to arrange or pay a Tutor you met here during any active bookings and for 6 months after your most recent session with that Tutor.
7.11 No disintermediation (Tutor): Do not solicit or accept off-Platform arrangements with a Student you met here during any active bookings and for 6 months after the most recent session with that Student.

8. Prices, Fees & Payment 
8.1 Total charges shown at checkout typically comprise the Tutor Fee plus our Service Fee (together, the Lesson/Class Fee). Prices include VAT/sales tax where stated.
8.2 We use approved payment processors (e.g., Stripe and/or PayPal). By paying, you accept their terms.
8.3 For one-to-one, the saved payment method is usually charged within 24 hours after the scheduled end time. For subscriptions, charges occur on renewal dates. For micro-class bundles, charges occur on purchase as displayed.
8.4 You authorise us to take the Service Fee and, as agent for Tutors, the Tutor Fee. We may hold funds in escrow/processing until verification completes. 

9. Attendance, Lateness & Contact Attempts 
9.1 Student no-show (one-to-one): If the Student does not attend or is >15 minutes late, the session may be treated as delivered and charged in full.
9.2 Tutor no-show (one-to-one): If the Tutor fails to attend, the Student will be entitled to a refund of the Tutor Fee for that session and, at our discretion, the Service Fee.
9.3 Micro-classes: If a Student misses a group session, no refund/credit is due. Where recordings/resources are provided, catch-up access is normally granted.
9.4 Tutor lateness: Tutors who are late must promptly contact the Student (in-Platform message, email and/or SMS) and make reasonable efforts to complete the session; failing that, the Student may be due a refund of the Tutor Fee for that booking.
9.5 Student lateness: Tutors should remain available for at least 15 minutes from the scheduled start; late arrivals may not extend the scheduled end time.
9.6 First-session confirmation: Where required, Students must confirm the first booking by storing a valid payment method; subsequent Tutor-initiated bookings may auto-confirm.
9.7 One-to-one rescheduling/cancellation window: ≥24 hours: no charge; 2–24 hours: 50% of the Lesson Fee may be charged;<2 hours or no-show: 100% of the Lesson Fee.
9.8 Tutors must only book per the Student’s instructions. Bookings for undelivered sessions must be cancelled.
9.9 Attendance evidence may include classroom logs, message history and recordings.
9.10 We may vary thresholds for persistent abuse or repeated cancellations.
9.11 Contact methods: Where these terms require attempts to reach the other party, “contact” includes in-Platform messaging, email and/or SMS (phone calls are not required). 

10. Cancellations & Refunds 
10.1 Micro-classes: Cancel ≥72 hours before the first session: full refund;Cancel <72 hours before the first session: we may offer credit or transfer at our discretion; otherwise, fees are non-refundable;After programme start: no refunds for individual missed sessions.
10.2 One-to-one: See 9.7 for charges based on notice period.
10.3 If we cancel for operational reasons and no reasonable alternative is offered, we will refund/credit affected session(s).
10.4 Refunds are processed to the original payment method where possible. 

11. Complaints 
11.1 If a session was missed or quality fell materially below a reasonable standard, contact support via the Platform within 96 hours of the scheduled finish time (a Complaint).
11.2 We will notify the other party and request a response (normally within 48 hours).
11.3 Where appropriate, we may refund the Tutor Fee to the Student (as agent for the Tutor) and, at our discretion, the Service Fee.
11.4 If parties cannot agree, any residual dispute is between Student and Tutor. Subject to Section 15, we are not a party to the teaching contract. 

12. Credits, Referrals & Gamification 
12.1 Promotional credits, referral rewards, or gamification points/badges have no cash value, are non-transferable and may expire (expiry shown in your account; if absent, 90 days from award).
12.2 Referral credits: only for new users who have not previously registered; credited to the referrer after the referee attends a paid session; cancelled if the referee’s first paid session is refunded/reversed.
12.3 We may suspend/withdraw credits for abuse, fraud or breach. Our decision is final. 

13. Safeguarding & Consumer Rights 
13.1 We seek a safe learning environment; under-18s must not be left in a Tutor’s sole care.
13.2 Tutors must comply with our Safeguarding Policy and applicable law/guidance.
13.3 Concerns must be reported immediately via the Safeguarding contact methods on the Website; our Designated Safeguarding Lead will respond.
13.4 We may share information with authorities where legally required.
13.5 UK/EU cooling-off: If you are a consumer, you may have a 14-day right to cancel certain distance purchases. If you ask us to begin services within that period, you consent to immediate supply and acknowledge that the right may be limited or lost once the service is fully performed. Your statutory rights are not affected. 

14. Recordings, Data & AI 
14.1 Lessons may be recorded (audio/video, whiteboard and chat) for safety, quality, learning review and feedback. By participating, Tutors, Students and Parents consent to recording and to our storing/processing recordings per our Privacy Policy.
14.2 Recordings may be shared with the Student, their Parent/Guardian, the Tutor and authorised staff. You must not download, screen-record or redistribute recordings.
14.3 We use AI tools (e.g., transcription, analytics, recommended resources, Toby AI). AI is assistive and may contain errors; human review is required.
14.4 We process personal data as described in our Privacy Policy (controller status, purposes, lawful bases, retention, transfers, your rights). Do not share unnecessary special-category data in chat/uploads. 

15. Availability, Disclaimers & Liability 
15.1 We will use reasonable care and skill in providing the Platform. We do not guarantee uninterrupted access, error-free operation, specific outcomes or grade improvements.
15.2 Nothing excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
15.3 Consumers: We are responsible for foreseeable loss/damage caused by our breach or negligence. We are not liable for loss not foreseeable, loss caused by your breach, or loss arising from third-party teaching content or reliance on AI outputs without review.
15.4 Business users/Tutors: To the fullest extent permitted by law, (a) all implied terms are excluded; (b) our total liability in any 12-month period is limited to the greater of £100 or total Service Fees you paid to us in that period; and (c) we are not liable for loss of profit, revenue, business, goodwill, data, or any indirect/consequential loss.
15.5 You will indemnify us against claims arising from your breach or misuse (except to the extent caused by our breach).
15.6 Force majeure: We are not liable for delay/failure caused by events beyond our reasonable control. 

16. Intellectual Property & Content 
16.1 Platform software, branding, templates, teaching materials we create, AI prompts and generated reports are our/licensors’ IP. You receive a personal, non-transferable licence to use them for your own learning/teaching on the Platform.
16.2 You own the content you upload and grant us a worldwide, royalty-free licence to host, use, adapt, display, transmit and create derivative works solely to provide and improve the Services (including safety, quality and support).
16.3 Do not upload content that infringes rights, contains malware, violates privacy, constitutes spam, or is unlawful/harmful/hateful. We may remove content and suspend accounts for breach.
16.4 Do not request unlawful sharing of publisher-copyrighted materials.
16.5 Gamification elements confer no legal or financial rights. 

17. Prohibited Uses 
You must not: (i) reverse engineer, scrape or data-mine; (ii) enable cheating or exam malpractice; (iii) impersonate others; (iv) harass or discriminate; (v) bypass security or access without permission. 

18. Changes to Services & Terms 
18.1 We may update Services and these terms. Material changes will be posted at least 14 days before taking effect (unless required sooner by law/security). Continued use after the effective date constitutes acceptance.
18.2 If you do not agree to changes, stop using the Services and cancel renewals in your account. 

19. Governing Law & Disputes 
19.1 These terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, except that consumers resident elsewhere may benefit from any mandatory protections of their local law.
19.2 We encourage informal resolution via support before formal proceedings. 

20. Definitions 
‍Add-on: optional paid feature/service (e.g., Drop-in classes, one-to-one booster).
‍Background Check/Badge: evidence supplied by a Tutor of a current criminal-record check (e.g., DBS/Disclosure Scotland/Access NI) within the period stated on the Platform.
‍Booking: a scheduled session or programme recorded in the Platform.
‍Class / Micro-class: a scheduled small-group session or programme.
‍Complaint: a request for refund/credit or quality review relating to missed or unsatisfactory delivery.
‍Failed Payment: an outstanding fee that the processor could not collect from the saved payment method.
‍Lesson: a scheduled one-to-one session unless context clearly refers to a group class.
‍Lesson/Class Fee: Tutor Fee plus Service Fee.
‍Service Fee: the fee we charge Students for the Platform and related services.
‍Student: a user registered as a student; for under-18 learners, the contracting party is their Parent/Guardian.
‍Tutor: a user registered as a tutor.
‍Tutor Fee: the amount due to the Tutor for teaching.
‍User: any person using the Platform. 

21. Contact & Notices 
21.1 Company information: TAP EGO LTD (trading as Tutor Today), company number 10559197, registered office 20–22 Wenlock Road, London, N1 7GU, United Kingdom.
21.2 Support & safeguarding: Use the contact methods listed on the Website (including dedicated safeguarding contact).
21.3 Where these terms require attempts to reach another party, “contact” includes in-Platform message, email and/or SMS (phone calls are not required).
21.4 Legal notices to us should be sent to the registered office with a copy via the Website contact form. 

Annexe A — One-to-One Cancellation Matrix (summary)
‍≥24h before start: free reschedule/cancel
‍2–24h: 50% of Lesson Fee
‍<2h / no-show: 100% of Lesson Fee 

Annexe B — Micro-Class (Group) Policy (summary)
‍Cancel ≥72h before first session: full refund
‍<72h before first session: credit/transfer at our discretion
‍After start / missed sessions: no refund (recordings/resources provided where available)
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